We aim to acknowledge legitimate queries within 2 business days. Use the role that matches the request so it is not queued behind the wrong work.
General enquiries on domain management, policies, or administration. Include the nature of the enquiry, any domain names, and your contact details. Acknowledgement within 2 working days; a full reply within 5–10 working days depending on complexity.
Invoices, payment status, and renewal charges. Include the domain and any invoice reference.
IPS tag changes, transfer status, and registrant data corrections.
If you are dissatisfied with the service, include a description of the issue, relevant domain names or order references, and your contact details. Acknowledgement within 2 working days; a full response within 10 working days. Unresolved complaints about .UK names can be escalated to Nominet: https://www.nominet.uk/complaints
If a domain on our tag is used for phishing, spam, fraud, or illegal content, write immediately. Include the domain, a clear explanation, and evidence such as URLs, headers, or screenshots. Acknowledgement within 1 working day; investigation typically within 5 working days. Reports may also go to Nominet.